Support

Choose, frame, then prepare

Choose photos or tap Take a photo. A successful selection opens the crop editor. Adjust the preset, output size and crop, then confirm. For multiple selections, confirm each photo in turn; Finish Later stops the queue without discarding selections or earlier confirmed crops.

Drag inside the preview to reposition; pinch or use the zoom buttons. Scroll outside the preview to reach other controls. After you confirm the last crop, the app prepares the photos; Prepare photos runs it again. Inspect the results, then use the system share sheet. Opening that sheet does not confirm delivery to another app.

Original or White background

White is optional on-device Apple Vision person segmentation, best for portraits. Inspect hair and edges in both preview and export. Very large photos are reduced to 32 megapixels for this step, and photos without a clear person may not work. Choose Original if White is unavailable or the result is unsuitable.

Editor changes remain a draft until you confirm. Cancel retains the photo’s previously confirmed settings. Your original library photo is unchanged.

Permissions and troubleshooting

Camera access is requested when you tap Take a photo; still-photo capture does not require audio or video. If access is denied, review camera permission in iOS Settings. Canceling the picker or camera keeps existing work.

If loading fails, retry or cancel and choose the photo again. Print presets export at their exact 300 DPI size; the 2 × 2-inch preset exports 600 × 600 pixels, which meets the 2 × 2 in. print size. Zoom stops at 600 selected pixels, and a smaller photo is enlarged to fit, with a note that the print may look a little soft. Generated exports are saved in the app’s documents folder and local export index. Keep independent copies of important exports; Clear session permanently deletes the app-owned saved exports.

Contact support

Email email@eliasshammopartnersllc.com with the app name, app version, iOS version and steps to reproduce the issue. Do not send private photos or financial records unless needed to explain the problem. We cannot recover files that exist only on your device.